When customers get their prescriptions filled with Sue Ojageer, Pharm.D., at Walgreens #16031 in McKinney, Texas, they’re more than a number. Despite the stressful days and hectic pace (Dr. Ojageer and her pharmacy associates fill some 400-500 prescriptions a day), she makes it her business to get to know her customers. Developing those kinds of personal relationships is the whole reason she got into retail pharmacy, she says.
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